DigiBox Warranty Policy

We want you to be satisfied with every purchase you make, so our warranty policy and process should give you great peace of mind. All items we ship have successfully passed our strict quality control inspection. Our warranty ensures that you have a great experience while leaving you completely at ease.

One-Year Limited Warranty for DigiBox TV Boxes

Unless otherwise noted on the product page, the DigiBox TV box itself is covered by a one-year limited warranty beginning on the date you receive the product. During the warranty period, the DigiBox TV box itself, excluding all accessories, may be eligible for free repair or replacement if the issue is confirmed to be caused by a manufacturing defect. Accessories, including remote controls, HDMI cables, and power adapters, are not covered by the one-year warranty.

Any free repair or replacement requires prior approval from the manufacturer’s customer service team. Customers are responsible for the shipping cost to the designated service location. We cover the shipping cost from the service location back to the customer.

If the product has been damaged or misused by the customer, it will not be eligible for free repair or replacement. However, paid repair service may be available, and the customer will be responsible for the repair fee and all related shipping costs. Paid repair service may also be available after the one-year warranty period has expired.

What Defects Are Not Covered By The Manufacturer’s Warranty?

DigiBox warranty does not cover failures and damage not caused by the product’s defects. The description of damage not covered by the warranty includes:

• Acts of God / Natural disasters, including lightning strikes, storms, floods, earthquakes, or other extreme weather events.
• Power issues, including power surges/spikes, unstable voltage, improper power supply, or use of non-compliant adapters.
• Loss, theft, fire, moisture, or liquid ingress.
• Misuse, improper installation or operation, negligence (falls, knocks, dents, crushing, etc.), or accidents.
• Unauthorized repair, disassembly, or modification.
• Software/firmware alterations, including flashing third-party firmware or rooting the device.
• Normal wear and tear.
• Any damage to or failure of accessories other than the DigiBox TV box itself, including remote controls, HDMI cables, and power adapters.

How To Request Warranty (Repair/Replace)

If your product has an issue, please provide the following information so that we can identify and verify the problem:

1. From which dealer you bought the device?
2. Provide the item code indicated on the bottom case.
3. Tell us the MAC address and SN number.
4. Send a clear photo or video showing the defects.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. We will always do our very best to help you. Thank you in advance for providing all the information stated above.

We will always do our best to assist you. Thank you in advance for providing the information requested above.