Frequently Asked Questions

General Question

DigiBox is a trusted brand that develops high-quality, innovative TV boxes. With cutting-edge technology and user-friendly interfaces, DigiBox offers a superior entertainment experience. To use our box, just plug it into your TV, connect with Wi-Fi or Ethernet, supported by third-party software, and more without paying for cable, allowing you to watch over 1,200+ TV channels, 30,000+ VOD, PPV sports events, and more.

You can use it anywhere in the world! DigiBox is not just one of the best products for home entertainment, you can take it for traveling / road trips.

You just need a TV/monitor with an HDMI port, and a wifi/ethernet network connecting to DigiBox, and then it works. We recommend an over 30mbps network for smooth streaming.

No, never! After purchase, you can download the free software in the third-party APP STORE application without extra payment, that’s why it is a real cable cutter, say goodbye to cable fees!

You can purchase it with our online stores / Amazon / local distributors.

It is not compulsory to have a VPN to use DigiBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.

Yes absolutely. DigiBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from the Google Play Store to ensure they work properly.For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.

On the 1st row of the Home page, Settings, Apps, select the app(s) you want to uninstall, and click Uninstall.

We recommend an over 30 Mbps network speed for a good streaming experience. We also recommend an Ethernet hardwire network over a Wi-Fi network for a stable and fast network.

The third-party APP STORE application supports national, local, sports, Canadian, American, Mexican, NFL, MLB, NHL, NSPN+, BTN+, PPV, FloSports…

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64 GB. However, apps must be installed on the device to use (in the APK file).

We warrant our product for 1 year. If there’s any hardware issue, you can contact your seller for replacement/repair.

It depends on your seller’s policy. Please confirm with them before purchasing.

For any other queries, please contact our online customer support agent or email and we will get back to you as soon as possible.